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Whether you are a patient, a carer, a healthcare professional, a researcher, or a journalist, there is a right route for you below. We aim to reply within two working days.
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Before you write to us
Many common questions are already answered on our website. Check below first — your answer may be waiting.
How do I get a prescription?
We do not prescribe. Visit our Start Your Journey page or try the free app for an eligibility check and clinic finder.
Can you recommend a clinic?
We list clinics and pharmacies on our Clinics and Pharmacies page. We do not endorse individual providers.
Is medical cannabis legal in the UK?
Yes, since November 2018. Our Legal Support page explains your rights in plain language.
Can I travel with my prescription?
Rules vary by country. Our Travel Guide covers over 250 countries, including the documents you need.
I want to report a problem with a product or clinic.
Use our Reporting page for guidance on raising concerns with the MHRA or CQC, or contact us directly.
How do I make a data protection request?
Write to our DPO at dpo@patientscann.org.uk. We respond within the statutory 30 days. See our Privacy Policy.
I am a healthcare professional. Can we work together?
We welcome clinical, research, and NHS partnerships. Use the form below and select "Healthcare Professional" to tell us more.
How do I join the PatientsCann community?
Our Discord server is open to all. Follow us on social media or sign up to our newsletter for updates.
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Directory
Direct contact addresses
If you know exactly which team you need, you can write to us directly.
Checked every working day. Best for general questions and patient support.
Partnership, governance, and strategic enquiries.
Subject access requests, data deletion, GDPR queries. 30-day statutory response.
Please include your outlet, name, and publication deadline in your first message.
Healthcare professionals seeking CPD-accredited training or course information.
Partnership proposals, listing requests, and research collaboration enquiries.
Can't find what you need?
Our free web app has an eligibility checker, clinic finder, treatment diary, and legal guides. Most patient questions are answered there in seconds.
