Reporting Products/Services

Reporting Clinical or Pharmaceutical Services

If you’re not completely satisfied with your clinic/pharmacy experience, don’t hesitate to reach out to your provider. They’re there to help and can often provide solutions to your concerns. However, if you feel like your concerns haven’t been properly addressed, you can also look into the independent adjudication service provided by Independent Sector Complaints Adjudication Service (ISCAS). It’s reassuring to know that most private healthcare providers and some NHS Trust Private Patient Units use this service. You can check if your provider is part of it on the ISCAS website. Remember, the Care Quality Commission (CQC) doesn’t handle complaints, but they use them to improve and regulate health and adult social care in England for both NHS and independent providers.

If your concern is with a doctor and this hasn’t been resolved by your provider, please contact the General Medical Council (GMC) if the complaint is to report serious misconduct.

Reporting CBPM Adverse Effects

MHRA Yellow Card Scheme

The MHRA Yellow Card is an important tool for reporting adverse effects of medications, which helps to make medicines safer for everyone. We highly recommend that all of our members download the MHRA Yellow Card APP as soon as possible, to ensure that you are able to report any side effects with ease and contribute to the larger effort of improving medication safety. By using the MHRA Yellow Card system, you can make sure that medical professionals and regulators are aware of any issues that arise with medications, which may ultimately lead to changes that make treatments more effective and safer for future patients. If you are interested in learning more about the MHRA Yellow Card scheme and how it works, we encourage you to follow the link provided here: https://yellowcard.mhra.gov.uk/.

With your help, we can all work together to create a safer, more effective healthcare system for everyone.

Get My Voice Heard!

If you have any issues with making reports, please reach out to the PatientsCann Team and we will do our best to assist you and ensure your complaint is heard. Please contact us and share any evidence to assist us with your report.